Submitted by ewerner on Wed, 01/11/2012 - 13:35

Guest Service Supervisor

Part Time Employment

Basic Function and Responsibilities   including, but not limited to:
To support the museum’s core ideology and focus on the guest experience by giving guests the highest level of guest service. This individual will support the Guest Service Management Team in supervising, cross training, and orientation of guest services center front line staff.  They will provide quality, timely and accurate support of all cash systems in support of the ticket office.  Ensure that the Guest Experience staff set the tone for a positive experience for our guests.

  • Support the Guest Service Management Team in the supervision and leadership of all Fort Worth Museum of Science and History Guest Experience team members

  • Support the Guest Service Management Team with all cash transactions such as deposits, reports, balancing of safe and any other areas assigned in Ticket Office

  • Work as Ticket Office cashier and Guest Experience host as needed

  • Knowledge and proficiency in Patron Edge ticketing system, Microsoft Office, Word and Excel

  • Proficiency in communicating ideas and new materials to a large team of part-time employees

  • Remain informed of and able to communicate to staff all coupon and discount programs and processes

  • Support the Guest Service Management Team with receiving and routing of daily school field trips

  • Assist the Guest Service Management Team in the continual improvement of Guest Services Operating Procedures

  • Enforce museum standards for guest safety, services, security, and admissions operations

  • Perform other duties as requested by the Guest Service Management Team

Qualifications:

  • 2-5 years related experience in guest service and guest experience operations

  • Ability to multi-task and be detail oriented

  • Ability to lift at least 35 pounds

  • Excellent communication and organizational skills

  • Proficiency of MS Office (Word, Excel, PowerPoint, Outlook)

  • Ability to interact effectively with a diverse staff and visitor base

Human Resources Manager
Fort Worth Museum of Science and History
1600 Gendy Street
Fort Worth, Texas 76107
fax: (817) 255-9354

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